Terms & Conditions

1. General

By using this website or placing an order with Gifts Galore, you agree to these Terms & Conditions. The terms in force when an order is placed apply to that order, subject to applicable South African law.

2. Orders & Payment

Payment is required when an order is placed unless otherwise agreed in writing. Orders generally enter production only after payment is confirmed and all required order information has been received. Customers must provide accurate names, contact details, delivery information and customisation instructions.

3. Custom & Personalised Orders

Custom products are made to the customer’s specifications. Once production has commenced, they cannot ordinarily be returned or exchanged merely because of a change of mind, incorrect choice, incorrect size, spelling supplied by the customer, colour choice or personal preference. This does not limit statutory rights where goods are defective, unsafe, incorrectly supplied or materially different from what was ordered.

Customers must check spelling, names, dates, sizes, colours, artwork and other instructions before submitting or approving an order.

4. Custom Order Timeframes

Please allow approximately 31 days for production and delivery of custom items unless another timeframe is agreed. Timing may vary due to complexity, materials, customer approvals, production schedules, courier delays or circumstances reasonably outside our control.

5. Non-Custom Products

Returns and exchanges for standard products are handled under the applicable Returns and Refund Policies and South African consumer law.

6. Defective or Incorrect Products

Please report defective, damaged, incorrect or materially non-conforming goods as soon as reasonably possible and provide the order number, contact details, description of the issue and photographs where relevant. Where applicable, Gifts Galore will provide an appropriate remedy in accordance with the Consumer Protection Act and other applicable law.

7. Delivery

Delivery is subject to the selected courier’s network and processes. Customers are responsible for providing an accurate delivery address. Please photograph visibly damaged parcels and retain the packaging while the matter is investigated.

8. Product Images & Handmade Variations

We take reasonable care with product images and descriptions. Screen settings can affect colour display, and handmade or personalised items may show minor natural variations that do not amount to a defect.

9. Clothing Sizes

Customers must select the correct size using the applicable size information. Custom clothing is not returnable merely because the customer selected the wrong size, without limiting rights relating to defective or incorrectly supplied goods.

10. Banking Details

Please use the correct payment reference and allow sufficient time for EFT payments to reflect.

11. Customer-Supplied Content

By supplying photographs, logos, artwork, names or other content for customisation, the customer confirms that they have the right or permission to use that content and authorise Gifts Galore to reproduce it solely as reasonably necessary to fulfil the order.

12. Force Majeure

Gifts Galore is not responsible for delays caused by events reasonably outside its control, including power or network failures, supplier shortages, strikes, courier disruption, natural events or government restrictions, subject always to rights that cannot lawfully be excluded.

13. Liability & Governing Law

Nothing in these terms excludes liability or consumer rights that cannot legally be excluded. These terms are governed by the laws of the Republic of South Africa.