Returns Policy

1. Standard Products

Eligible non-custom products may be returned subject to the condition of the goods, the reason for return, the applicable sales terms and South African consumer law.

2. Custom Products

Products made, printed, engraved, altered or personalised to customer specifications cannot ordinarily be returned merely due to change of mind once production has commenced.

3. Defects & Incorrect Goods

If an item is defective, unsafe, damaged before delivery, incorrectly supplied or materially different from the order, contact Gifts Galore promptly. Statutory rights under the Consumer Protection Act remain unaffected.

4. Return Condition

Where a return is permitted for reasons other than a defect, the item should be unused, complete and in suitable original condition, with packaging where reasonably applicable.

5. Return Process

Contact Gifts Galore before sending an item back. Provide your order number, reason for return and photographs where relevant. Return instructions will then be supplied.

6. Incorrect Size

Customers are responsible for selecting sizes. Personalised clothing is not returnable merely because the customer selected the wrong size, subject to statutory rights.