Privacy Policy

1. Introduction

Gifts Galore respects your privacy and processes personal information in accordance with applicable South African privacy law, including the Protection of Personal Information Act, 2013 (POPIA).

2. Information We Collect

• Name and surname
• Email address and telephone number
• Billing and delivery addresses
• Order, account and enquiry information
• Payment-related transaction information
• Customisation content such as names, photographs, messages, logos and artwork
• Website, device, cookie and security information

3. Why We Process Information

We process information to take and fulfil orders, process payments, deliver goods, provide support, manage returns and complaints, prevent fraud, secure the website, maintain records, comply with law and, where permitted, communicate marketing.

4. Legal Grounds & POPIA

Personal information is processed where necessary for a contract or requested service, to comply with legal obligations, for legitimate business purposes permitted by law, or with consent where consent is required.

5. Custom Orders

Information supplied for personalisation is used to manufacture and fulfil the requested product. Customers must have permission to supply third-party personal information, photographs, logos or copyrighted material.

6. Service Providers

Information may be shared where reasonably necessary with service providers such as hosting providers, payment processors, couriers, email providers, website security providers, analytics services and other operational suppliers. They may process information only for legitimate service purposes and subject to applicable safeguards.

7. Security & Retention

Reasonable technical and organisational safeguards are used to protect personal information. Information is retained only for as long as reasonably necessary for orders, legal and tax records, dispute resolution, fraud prevention and other lawful business purposes.

8. Your Rights

Subject to POPIA and other applicable law, you may request access to or correction of personal information, object to certain processing, request deletion where legally appropriate, or withdraw consent where processing relies on consent. You may also lodge a complaint with the Information Regulator of South Africa.

9. Marketing

Electronic direct marketing will be sent only where legally permitted. You may unsubscribe using the method provided in the communication or by contacting Gifts Galore.

10. Cookies

The website may use necessary, functional, analytics and other cookies. See the Cookie Policy for more information.