Refund Policy

1. Scope

This policy explains when Gifts Galore may issue a refund. It must be read with the Returns Policy, Custom Orders Policy and applicable South African consumer law.

2. Custom Products

Custom and personalised products are not refundable merely because of a change of mind once production has commenced. This exclusion does not apply where a statutory remedy is due because goods are defective, unsafe, incorrectly supplied or materially different from what was ordered.

3. Defective Goods

Where goods fail to meet applicable statutory standards, the remedies available under the Consumer Protection Act will apply. Depending on the circumstances and the customer’s legal rights, this may include repair, replacement or refund.

4. Approved Refunds

Approved refunds are generally made to the original payment method where reasonably possible. Processing time may depend on banks or payment providers.

5. Shipping Charges

Whether delivery or return costs are refundable depends on the reason for the return, the applicable law and the circumstances of the order.

6. Evidence

We may request an order number, photographs, packaging information and other reasonable evidence needed to assess a refund request.