Payment Policy

1. Payment

Payment is required when placing an order unless Gifts Galore agrees otherwise in writing. Orders generally proceed only once payment is successfully confirmed.

2. EFT / Bank Transfer

3. Payment Reference

Please use the correct customer name and surname as the payment reference so that payment can be matched to the order.

4. Payment Confirmation

EFT payments may take time to reflect. Gifts Galore may request proof of payment but reserves the right to wait for cleared funds before beginning production or dispatch.

5. Online Payment Providers

Where third-party payment providers are offered, their security procedures, processing times and applicable terms also apply.

6. Failed or Reversed Payments

An order may be placed on hold where payment fails, is reversed, disputed or cannot be verified. Gifts Galore may contact the customer to resolve the issue.

7. Refunds

Approved refunds are handled under the Refund Policy and are generally returned to the original payment method where reasonably possible.