Shipping Policy
1. Delivery within South Africa
Gifts Galore uses third-party courier services to deliver orders throughout South Africa. Delivery availability, timeframes and charges may vary depending on the delivery address, parcel size, parcel weight, number of parcels, packaging requirements and the courier service available for the destination.
Customers are responsible for providing a complete and accurate delivery address, contact number and any other information reasonably required for successful delivery.
2. Custom & Personalised Orders
Custom and personalised products require additional production time before they can be dispatched. Please allow approximately 31 days for production and delivery of custom items unless another timeframe has been agreed.
Production and delivery times may be affected by the complexity of the order, availability of materials, customer approvals, production schedules, courier delays or circumstances reasonably outside the control of Gifts Galore.
3. Courier Charges at Checkout
Courier charges displayed during checkout are calculated using the delivery and parcel information available at the time the order is placed.
The courier amount displayed and paid at checkout may be an estimate and may not always represent the final courier charge. The final cost may change if the completed parcel has a different actual or volumetric weight, dimensions, number of parcels, packaging requirements, delivery area or courier surcharge.
4. Additional Courier Charges
If the final courier charge is higher than the amount originally charged at checkout, the additional courier cost will be for the customer's account.
Where a material additional courier charge applies, Gifts Galore may contact the customer before dispatch to advise them of the difference and request payment of the outstanding courier amount.
The order may be held from dispatch until any agreed outstanding courier amount has been paid.
5. Large, Heavy or Multiple Parcels
Some products may require larger packaging, additional protective packaging or more than one parcel. This is particularly relevant to bulky, fragile, unusually shaped or multiple-item orders.
Where an order cannot reasonably be shipped at the original courier rate calculated at checkout, the customer may be contacted regarding the additional courier charge before the order is dispatched.
6. Volumetric Weight
Courier companies may calculate delivery charges according to either the parcel's actual weight or its volumetric weight. The courier may use whichever weight is applicable under its service and pricing rules.
This means that a lightweight but physically large parcel may cost more to deliver than expected based only on its actual weight.
7. Outlying & Special Delivery Areas
Deliveries to farms, plots, mines, remote locations, outlying areas and other special delivery zones may attract additional courier charges or require alternative delivery arrangements.
If the selected courier cannot service the supplied address at the original rate, Gifts Galore may contact the customer to arrange an alternative delivery option and advise of any additional cost before dispatch.
8. Incorrect or Incomplete Delivery Information
Customers are responsible for ensuring that the delivery address and contact information supplied with the order are correct and complete.
Additional courier charges resulting from an incorrect address, incomplete address, failed delivery caused by customer-supplied information, redirection request or re-delivery may be payable by the customer.
9. Delivery Attempts
The customer should ensure that someone is available to receive the parcel at the supplied delivery address where required by the courier.
If a courier is unable to complete delivery and an additional delivery, storage or return charge is imposed, Gifts Galore may contact the customer regarding the applicable additional cost.
10. Courier Delays
Once an order has been handed to the courier, delivery is subject to the courier's network, operating schedules and delivery processes.
Gifts Galore will provide reasonable assistance where a delivery problem occurs, but delivery timeframes may be affected by circumstances outside our reasonable control, including courier delays, severe weather, road closures, strikes, service interruptions or unusually high delivery volumes.
11. Damaged Parcels
If a parcel arrives visibly damaged, customers should photograph the parcel and packaging before opening it where reasonably possible.
Please retain the original packaging and contact Gifts Galore as soon as reasonably possible with the order number, photographs and details of the damage so that the matter can be investigated.
12. Tracking
Where tracking information is available, it may be provided to the customer once the order has been dispatched.
Tracking information is supplied by the applicable courier and may take some time to update after collection.
13. Collection or Alternative Delivery Arrangements
Where Gifts Galore offers collection or another delivery arrangement for a particular order, the applicable arrangements will be communicated to the customer.
Customers should not assume that collection is available unless it has been confirmed by Gifts Galore.
14. Consumer Rights
Nothing in this Shipping Policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable South African consumer law.
For shipping questions, courier adjustments, delivery assistance or order enquiries, please contact Gifts Galore using the contact details or contact form published on the Gifts Galore website.